Info For Worldwide
*Due to COVID-19 we are experiencing shipping delays to certain countries. Shipping times may be longer than usual. We are working diligently to ensure all orders are received as soon as possible.
Some products may have different shipping time as we have several warehouses throughout the world. Shipping time is specified on the product page and it is usually faster than standard shipping time. Please refer to the shipping time specified on the product page. Daily flex always makes an effort to deliver the product as fast as we can by operating warehouses throughout the world.
STANDARD SHIPPING TIME
▪ United States & Canada: 5~20 business day
▪ Oceania: 5 – 20 business days
▪ Europe: 6 – 20 business days
▪ Other countries: 11 – 30 business days
* These shipping times are estimations and not guaranteed, there might be some delays due to custom clearance issues and etc.
▪ $3.99 Flat Rate Shipping on Worldwide Orders
▪ Free Shipping for orders over 65$
However, we charge flat rate of US$10 to the following countries, due to increased shipping fees.
- El Salvador
- Costa Rica
▪Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
▪Shipping Time does not include a 2-4 day processing period required to process your order from the date your order is placed.
▪We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
▪Once your order is in process phase, you may not be able to cancel the order.
● Returns and exchanges must be made within 30 days from the date of receipt. You must send back and postmark your return packages within 30 days from the date of receipt.
● Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
● If you believe you have received a defective product, please contact us at firstname.lastname@example.org with an image of the defect and your order number for our production team to review.
● The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect.
To get a FULL REFUND (only if the above conditions are fulfilled) write to us, with your order number, receipt and the reason for refund (not as described or damaged or defective) along with a picture of the product, at email@example.com You can support your case by attaching more pictures or videos of the product.
The case then passes through the refunds department. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Generally, valid cases get a FULL REFUND within 15 business days (estimate).
Important Notice: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return.
It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
Refunds will be processed within 7 days after we receive your package. Any purchase of full-priced merchandise that is returned to us within our deadline is eligible for a refund to the original form of payment, or for store credit, minus the cost of shipping.
* If a refund is applied back to a credit card, your credit card company may take up to 10 additional business days to post the refund to your account
* If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
I returned my order. How do I know if my parcel has arrived?
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I think I received a defective item. What do I do?
If you suspect that you have received a defective item, please email pictures of your item to firstname.lastname@example.org so that our team can review these and provide a resolution. We look forward to taking care of this for you!